Privacy Policy

Depending on how the Service is used, we may collect:

• Account data: the name, email, phone number and company name of the person or business using the Service.
• Google Calendar data: if the Client connects a Google account, the Google Calendar data made available through the permissions the Client grants (such as calendar availability and events), used only to schedule appointments. See Section 3.
• Call data: phone numbers, call recordings, transcripts and the content of conversations handled by the Service, where enabled by the Client.
• Configuration data: the conversation tree and knowledge base the Client sets up for its account.
• Technical data: basic log information (such as timestamps and error logs) needed to operate and secure the Service.

We use the data described above solely to provide, operate, maintain and secure the Service — for example, to answer and route calls, book and confirm appointments, send reminders, generate reports, and respond to support requests.

We do not use your data for advertising, and we do not sell or rent it to anyone.

The Service can connect to your Google Calendar. Google user data accessed through Google APIs is used solely to read your calendar availability and to create, update and cancel appointments on your behalf, which is the user-facing functionality of the Service.

Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. In particular:

• We use Google user data only to provide and improve the user-facing calendar and scheduling features of the Service.
• We do not transfer Google user data to third parties, except as necessary to provide the Service, to comply with applicable law, or as part of a merger, acquisition or sale of assets with notice to users.
• We do not use Google user data for serving advertisements, including retargeting, personalized or interest-based advertising.
• We do not sell Google user data.
• We do not allow humans to read Google user data, unless we have your affirmative consent for specific data, it is necessary for security purposes (such as investigating abuse), it is necessary to comply with applicable law, or the data is aggregated and used for internal operations in line with applicable law.
• We do not use Google user data — raw, aggregated or derived — to develop, improve or train any generalized or foundational artificial intelligence or machine learning model.

You can revoke the Service's access to your Google account at any time in your Google Account permissions, or by contacting us as described in Section 10.

The Service uses artificial intelligence and machine learning models to handle conversations. All of these models are proprietary models owned by Devronium, and they run entirely offline, on our own isolated, self-hosted infrastructure. We do not use third-party AI services, external AI APIs, or model providers, aggregators or gateways.

Your data, including any Google user data, is processed locally on our infrastructure and is never transmitted to, or shared with, any third-party AI or model provider for training or any other purpose.

Google user data is never used to train, fine-tune or improve any AI or machine learning model — our own or anyone else's — and is never included in any training dataset.

We do not share your data with third parties, except:

• with public authorities, where applicable law requires it;
• with service providers that help us run the Service's infrastructure (such as hosting), and only to the extent needed for that purpose, under confidentiality obligations. These providers do not receive your data for AI/ML training or any other purpose of their own.

We keep your data for as long as your account is active, or as long as needed to provide the Service, comply with our legal obligations, or resolve disputes. You can ask us to delete your account data at any time, as described in Section 8. If you disconnect your Google account, we stop accessing your Google data and delete it upon request.

We take reasonable technical and organizational measures to protect your data against unauthorized access, loss or misuse. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Depending on applicable law, you may have the right to access, correct, export or delete your data, or to object to certain uses of it. To exercise any of these rights, contact us using the details in Section 10.

We may update this Privacy Policy from time to time. The updated version will be published on this page, with a new "last updated" date. Continued use of the Service after a change is published means you accept the updated policy.

For questions about this Privacy Policy, contact us at +40 378 480 000 or the email address shown on the homepage.